Please consider carefully when purchasing a product online and be responsible when returning products. We always want you to be completely satisfied with your Robuust item. So, if you want to return or exchange an article you can do this within 14 days after payment, at own expense.
The return of an article is only possible when the article:
-is in undamaged state
-is not used
How to request a return?
Please send us a message by mail, informing us about your reason of return or exchange. Do not forget to add the following information:
- Your order number
- Your name
You can send the item in its original packaging to the following address:
1014 AS Amsterdam
Once your item is received, you will receive an e-mail confirmation and we will refund you the price of the item within a few days.
Exchange Custom made orders
All custom made orders are final, unfortunately no exchanges or refunds are possible. Nevertheless, we always want you to be completely satisfied with your Robuust item so we can always discuss other options.
Please let us know if you have any doubt about sizes before you order.