Skip to content
Frequently Asked Questions

Over time we've collected the most frequently asked questions of our previous customers. Still don't have an answer to your question? We can always help you out.

Contact us

Shipping

Living items are shipped the same day if your order is placed before 22:00 and when it's in stock. When your product is ready, we ship it to you via parcel delivery.

Shipping costs:
NL & BE - Free shipping*
Western Europe - €9,95
Rest of Europe - €14,95
Rest of World - €24,95

*Excludes shipping to Belgium for the Towel Diamond °01 - €4,95 will be charged at check-out.

Your bedframe is ready to ship in 2 weeks. When your bedframe is ready, our logistic partner will contact you to plan an appointment for delivery.

The price includes delivery to the front door in the Netherlands, Belgium and Luxembourg. There's an additional charge for delivery to the Wadden Islands. The costs for extra services (eg moving lift) are for your own account. We also offer a home installation service in The Netherlands and Belgium, this can be added during checkout.

Outside the Benelux we charge shipping costs which differ per country, calculated during checkout.

Warranty

It is important to us that you can enjoy our products for as long as possible. That's why we offer a three-years warranty on our Livning collection items.

Do you have any problem with your item? Please contact us via order@robuustamsterdam.nl with the following information.

- A short description of the problem
- In case of damage: clear photos of the problem
- Your order number + the name on which the order is placed

It is important to us that you can enjoy our products for as long as possible. That's why we offer a thirty-years warranty on our Bedframes.

Do you have any problem with your bed? Please contact us via order@robuustamsterdam.nl with the following information.

- A short description of the problem
- In case of damage: clear photos of the problem
- Your order number + the name on which the order is placed

We will contact you as soon as possible.

Returns & refunds

Please consider carefully when purchasing a product online and act responsible when returning it. We always want you to be completely satisfied with your Robuust Amsterdam item. So, if you want to return or exchange an article you can do this within 30 days after delivery, at your own expense.

The return of an article is only possible when the article:
- Is in undamaged state
- Is not used

To start a return, you can contact us at order@robuustamsterdam.nl, informing us about your reason for return or exchange. Do not forget to add the following information:
- Your order number
- Your name

You can send the item in its original packaging to the following address:

Robuust Amsterdam
KNSM-Laan 133
1019 LB Amsterdam


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

All custom-made orders are final, unfortunately no exchanges or refunds are possible. Nevertheless, we always want you to be completely satisfied with your Robuust Amsterdam item so we can always discuss other options.

Please let us know if you have any doubt about sizes before you order.

Privacy

Personal information and payment on our website are done via a secure connection. Our systems are up-to-date and protected against intrusion, viruses and other attacks.

Robuust Amsterdam respects the privacy of all website users and ensures that the personal information you provide will be treated confidentially. Your data is used by us to conduct the orders as quickly and easily as possible.

More information about our privacy policy? Read our full privacy policy here

Cookies are little (text)files which are stored on your computer. Your web browser stores these cookies when you visit our Website. These cookies will be retrieved when you visit our website again. This allows our Website to recognise you as a previous visitor.
We may use cookies to improve your user experience on our Website. Cookies are essential for the operation of our Website, make sure that you can visit our Website safely and track bugs and errors at our Website.

By storing cookies we make sure that:
• Your items are kept in the shopping cart
• You are logged in and be able to shop without hindrance
• You shop safely at Robuust Amsterdam
• You are able to read and write reviews
• The Website works efficiently
• We are able to track bugs, errors and abuse on our Website
• We can test improvements
• We can advise you based on your former views and/or purchases
• You can share items via social media such as Facebook and Google
• You receive complete local information

You can change your cookie settings in your browser, if you don't want cookies to be sent to your device. We will not save cookies if you visit our Website. Please note that some Website features or services of our Website may not function properly without cookies.

We work hard to protect your personal data from unauthorized or unlawful access, alteration, disclosure, use or destruction. That way, unauthorized persons do not have access to your data. We take the following measures to protect your personal data: Encryption of digital files that contain personal data Secure network connections with Secure Socket Layer (SSL) technology or a technology that is similar to SSL.

How long do we store your data?
We shall store your personal data for as long as necessary to fulfil the purposes listed above.

To offer our Website and Services we process personal data. "Personal data" means any information relating to an identified or identifiable natural person. This definition used in our Privacy Policy is not identical to the definition of Personal Data as stipulated in the Relevant Legislation for reasons of readability.

How we use your data
We can store your data at various moments, for example when you visit our Website, create an account via our Website, use our Services or when you contact us. We are allowed to process your data because we ask your permission via this privacy policy. In addition, we need your data to carry out the agreement between you and us. If you choose not to share your data, then we cannot deliver our services.
We will not process your data without your consent, unless we are legally obliged to do so.

What data do we collect and how do we use your data?
To use our Website and Services, we need the following data:
• Your name
• Your address
• Your phone number
• Your e-mail address
• Your IP-address
• Your payment details

We can also store the following non-personal data if you use our Website:
• The type of your browser
• The operating system that you use
• The internet service provider

Bedframes

No this is not possible. The bedframes are designed with an integrated slatted base that’s not suited for placing your own on top of it. 

The bedframe will be delivered as separate manageable packages. Fitting into every staircase or elevator and portable by one person.

Your bedframe is ready to ship in 2 weeks. Our logistic partner will contact you to plan an appointment for delivery.

We offer a home installation service in the Benelux. This includes taking care of installation and all packaging material for 99 euro. This full-service is optional at check-out.

It is definitely possible to dismount the bedframe! All bedframes are made with a modular system. That means that every part can be replaced when it's broken or damaged. Because of this design criteria it's possible to enjoy your bedframe for a lifetime.

You can see our bedframes in real-life at our retailers. You can find a list of our retailers here.

At the moment we don’t have our own showroom.

Bedframe add-ons

Yes it is! All of our bedframes have integrated connecting holes. This will ensure you have the possibility of buying and placing a headboard later on. 

The headboard is 105 centimetres high from the ground up. Measured from the slatted base/bedbase height the total extra height is 70 centimetres. 

It’s not possible to buy the nightstands per side of the bed - they are only sold in pairs of two (left and right). 

Yes, they are! The design of the nightstands allows them to be attached to (and removed from) the bedframes at all times.

Living collection

The shelf can hold up to 15 kg when it has been properly mounted onto an appropriate wall.

The screws to mount the shelf to the wall are not included. We do provide the shelves with similarly colored screw-caps for a sleek look.

We recommend you treat your products with care. To prevent scratches, use only water and a soft cloth for cleaning your shelf. Do not use any chemicals. Do not use wire wool, sandpaper, or anything abrasive that might scratch your shelf.

The Mirror °01 is already attached to the aluminium frame when it arrives at your doorstep. 

The shown price of the Towel Diamond °01 is per piece. But we advise - it's complete on it's own but better together.

The screws to mount the Towel Diamond °01 to the wall are not included. We do provide the diamonds with super strong double sided tape for attaching them to your wall.

The side table will be delivered to your doorstep via parcel delivery. In this journey the Side Table °01 will be flat packed for more sustainable transportation.

Read more about our sustainability

The Tray °01 is already assembled when it arrives at your doorstep. Ready to be used!

The Coat Rack °01 has five integrated hooks to hang your coats, bags and accessories. The four circular forms offer extra space to hang your belongings.

Screws and rawl plugs for mounting are provided with the Coat Rack °01. The rack also comes with a short manual on how to mount it to the wall. 

Please note to check that the screws included can be used for your type of wall. Different walls require different types of tools.

Afbeelding gebruik / ophanging Coat Rack °01 in Black / Zwart aan wand

Minimalist Living | Maximum Volume collection

The Record Cube °01 fits about 70 records. While the Record Cube °01 is designed to hold records, it will also do well as a storage module for similar sized objects like magazines and coffee table books.

The Record Cube °01 comes with a manual that explains how to assemble the cube in just a few steps. 

The Record Frame °01 is made for displaying standard vinyl records which are 30 x 30 centimetres.

The Record Frame °01 comes with a provided magnet. This magnet can be placed inside the cover and will attach itself to the steel frame.

The screws to mount the Record Frame °01 to the wall are not included.

The Record Booth °01 is only available as a double unit. The powder-coated steel speaker modules on the other hand are optional.

The Record Booth °01 is already assembled when our logistic partner delivers it to your doorstep.

The Record Booth °01 is a product that's made on demand. It means that when you buy the booth the production of your product will start. We don't have any stock of this product and it will be made just for you.

EN

Select language

English